🌿Nayab Herbals – Official Return, Exchange & Refund Policy
Nayab Herbals mein hum quality ko sab se zyada importance dete hain. Har product ko packing se pehle check kiya jata hai, phir securely seal kiya jata hai.
Lekin agar kisi wajah se aapko koi issue hota hai — hum full support karte hain.
---
1. Return Eligibility
Aap return request tab file kar sakte hain agar:
1. Product damage ho
2. Wrong item deliver ho
3. Product missing ho ya quantity galat ho
4. Seal broken ho (deliver hone par video evidence ki zaroorat hogi)
⚠ Herbal products health-related hote hain, is liye “used / opened products” return nahi hotay.
---
2. Required Evidence
Return request tab accept hogi jab aap provide karein:
Unboxing video (parcel ko kholte waqt continuously video honi chahiye)
Parcel slip ki clear photo
Product ka issue visible ho
Order number / customer name
Return window: 24 hours after delivery
---
3. Return Shipping Charges
Delivery + Return courier charges customer pay karta hai
(industry standard rule — tampering/misuse control ke liye)
Agar fault Nayab Herbals ka ho (wrong item / missing item)
→ Return shipping FREE hai.
---
4. Refund Policy
Refund ka process:
1. Product wapas receive hota hai
2. Condition verify hoti hai
3. Refund 2–4 working days me process kar diya jata hai
4. Refund Bank / JazzCash / Easypaisa me diya jata hai
COD charges non-refundable hote hain (courier company ko jate hain).
---
5. Exchange Policy
Exchange tab possible hai agar:
Customer ko product replace karwana ho
Product sealed + unused ho
Parcel receive honay ke 24 hours ke andar request bheji jaye
Return shipping cost customer pay karega
---
6. Orders Not Eligible for Return
Opened / used herbal products
Without unboxing video
Fragrance-based items opened
Gifted / discounted bundles
Customer ne galat address diya ho
---
7. Return Timeframe
Return shipping usually 3–7 days leti hai depending on courier.
Reverse pickup / return slip sirf approved cases me issue hoti hai.
---
8. Contact for Return
Email: info@nayabherbals.com
Hours: 10am – 10pm (Mon–Sat)
